About a year and a half ago, we here at Anythink set on a course to create at least 12 "Experience Zones" a year at each library location. An Experience Zone is a place/space in the library where our guests could engage with information, learn something new, do something hands-on and hopefully leave with something tangible. With that prompt, I came up with the idea to create a space where our customers could take a pay-it-forward act of kindness token in order to increase happiness throughout our community.